Feature Requests

Thank you for submitting a suggestion to our uservoice portal. Before you continue please consider the following:

We try to make our software as full featured as possible for a wide range of users in order to help 3dcart merchants succeed in their respective businesses.

However, please understand that while your idea may be perfect for your individual business model, it may not work for all stores and situations. We’ve set up this feature request and suggestion portal for ideas that may be of a benefit to all users globally on 3dcart. Hence the voting system that is enabled on the portal.

With that being stated, please also understand that submitting an idea to this portal does not guarantee that the suggestion can or will be implemented globally on the service for all users. As a service, 3dcart has many facets where functionality is dictated by peripheral services and influences such as API connections to Shipping Carriers, contractual agreements and integration parameters with various payment gateway providers, database limitations and other factors that can affect the likelihood of a suggestion being implemented.

If a suggestion is declined, we will make every effort in our control to offer counter suggestions or alternatives to try, including 3rd party-partner services (browse through our App Store) or work arounds using the existing software as is.

How can we improve 3dcart?

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  1. I would love a button/click to be put into an abandoned cart order to change it into a phone order.

    There are times when after abandoning a cart, someone calls and wants to complete the order over the phone. Certain customizations are only allowed on phone orders so it would be great not to have to retype in all of the information like name address etc if it is already present in the abandoned cart.

    77 votes
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  2. For Phone Orders, add a field to search for customer by Company Name

    For Phone Orders, add a field to search for customer by Company Name.

    This helps when the customer's purchaser has changed and you can't remember who the former purchaser was (and you've got your customer on the line and your wasting their time fumbling around in old orders).

    38 votes
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  3. Saved Credit Card on Phone Orders

    Currently, if a customer has a saved credit card on their account, it cannot be used as a payment method on the phone order page. It would be very useful to have it available.

    28 votes
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  4. Add address verification to phone order input page. When we take orders over the phone it is difficult to understand even when customers spe

    Add address verification to phone order input page. Customers are difficult to understand over the phone even when they spell out their address. When we repeat the address back to them they say it's correct but sometimes they are wrong and are not paying attention. We have no way of knowing a typo happens unless address verification tells us it is an invalid address. Having this feature will help eliminate invalid shipments, make customers happy, and save money.

    17 votes
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  5. Have the RMA module authorize a refund through the payment gateway

    As noted in the RMA tutorial documentation:
    Important: Any refunds will need to be done manually through your payment gateway/merchant account. 3dcart's RMA process only documents the return for tracking purposes but does not tie into the payment gateway in any way.

    You should code in the OPTION to have the RMA module access the payment gateway and issue the refund. Like when you close the RMA, a popup message says "would you like to refund the customer's payment?" and it should probably allow you to enter the amount to be refunded so you can deduct any restocking fees, etc.

    12 votes
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  6. allow me to see STORE names on my orders

    I need to be able to see the name of the STORE who ordered from me, not just the name of the CUSTOMER. Customers (buyers at stores) change frequently so I need the STORE NAME TO SHOW.
    This is a very frustrating thing for me.
    95% of my orders are wholesale from stores, not from individuals.

    9 votes
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  7. checkout question

    THE CHECKOUT QUESTION DROPDOWN/RADIO FEATURE IS FLAWED ....

    The checkout questions are pre-determined which means they are pre-selected. This renders the questions useless since the customer doesn't really have to answer the question YET it will show as if they selected the first option.

    PLEASE FIX. This issue has been brought up before and declined by other people.

    Example of issue:

    "How did you find our site?"

    Options: Google, Referral, Etc.

    Here is the problem. IF NO ONE EVER ANSWERS THE QUESTION IT WILL REGISTER AS IF EVERYONE FOUND THE SITE VIA "GOOGLE" WHICH MAY OR MAY NOT BE TRUE.

    9 votes
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  8. Improve Abandoned Cart Email and Coupon Codes

    Improve the abandoned cart email system to generate more than one email. Also have it provide unique coupon codes to the potential customer.

    This way we can send out an email say after 1 day offering a discount to complete the order. If the order is not complete, send out another email the next day with a different % off and unique coupon code.

    9 votes
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  9. error.asp. Show more error details on uncompleted orders

    We see so many uncompleted orders with errors pages presented to the customers. Currently we only see error.asp. Without more details about the error, we are blind to the reason, cause or solution for these errors.
    It would be very helpful to see these error details.

    8 votes
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  10. Flag Orders With Notes

    Flag orders where customers have typed in notes in the comment section. Flag the order in the "manage orders" area.

    4 votes
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  11. Add new item(s) to order

    Very often, after a customer has placed an order, they would call in and request for additional items on the order they just place. This would help them save on shipping. Currently, we are able to change the number of items on the order but not able to add new items. It would be great if we can add this new feature.

    4 votes
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  12. Phone Order Customer Search fails with company names while Customer page search works with these?

    Please index all customer fields for search. Bringing up customers is proving problematic for phone orders.

    3 votes
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  13. Option not to use store credit at next order

    Hi,
    When doing a phone order, there is an option to use the customers store credit or to save it for later. There is no such option for a customer doing an order on the website - it automatically uses the store credit. This is very much needed for my store.Thanks!

    2 votes
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  14. RMA Customer/Store Communication

    Normally we use the CRM module to communicate with our customers, but the RMA use is good to keep records (pictures, document) as we have the option of upload.

    Why don't upgrade the module adding a communication system or linking the related CRMs to the RMA case, so we can track the customer's comments and answers?

    2 votes
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  15. 2 votes
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  16. Print orders and packing list with one click

    It would be a nice time saving feature if we had the option to print the invoice and packing list both with one click, that is select both to print at the same time.

    2 votes
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  17. Text Order Notifications for Customers

    Opt in for customers to receive texts regarding order status, which also helps with CRM

    2 votes
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  18. Backorders do not work properly.

    the back order feature does not work as a back order feature. A customer can order over the amount that is in stock and will get no heads up that part of his order will be held up. The customer needs to know this on the cart page and the checkout page. This is not a feature request. This is a feature fix. I have a ticket for this and an email that says this is my only recourse. I am optimistic that, somehow, this will get in front of someone who will take an interest.

    2 votes
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  19. Text Message Customers

    Allow customers to signup to receive text messages about their order! Such as confirming an order was placed and shipping notification. This should have been done years ago. Another app shopify has....

    2 votes
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  20. Phone Order page -- please make "Start New Order" button a different color...

    This is more of a user error, but... I've lost track of the times I've clicked on "Start New Order" instead of "Continue" or "Check out" as I process a phone order. My screams of despair are deafening. PLEASE make "Start New Order" a different color, or put a border around it, or... something else that makes it different.

    The "Continue" and "Check out" buttons move around and are often hidden so "Start New Order" catches my attention and I tend to click it by default. PLEASE make them obviously different!!! (thanks!)

    2 votes
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