Feature Requests

Thank you for submitting a suggestion to our uservoice portal. Before you continue please consider the following:

We try to make our software as full featured as possible for a wide range of users in order to help 3dcart merchants succeed in their respective businesses.

However, please understand that while your idea may be perfect for your individual business model, it may not work for all stores and situations. We’ve set up this feature request and suggestion portal for ideas that may be of a benefit to all users globally on 3dcart. Hence the voting system that is enabled on the portal.

With that being stated, please also understand that submitting an idea to this portal does not guarantee that the suggestion can or will be implemented globally on the service for all users. As a service, 3dcart has many facets where functionality is dictated by peripheral services and influences such as API connections to Shipping Carriers, contractual agreements and integration parameters with various payment gateway providers, database limitations and other factors that can affect the likelihood of a suggestion being implemented.

If a suggestion is declined, we will make every effort in our control to offer counter suggestions or alternatives to try, including 3rd party-partner services (browse through our App Store) or work arounds using the existing software as is.

How can we improve 3dcart?

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  1. phone order

    When placing a phone order and adding an item, to page is forwarded otthe review tab. I would prefer it stays on the Item tab to allow you add another item. Currently the process is add item>review> (Now I have to click back on the item tab to add another item)

    65 votes
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    • I would love a button/click to be put into an abandoned cart order to change it into a phone order.

      There are times when after abandoning a cart, someone calls and wants to complete the order over the phone. Certain customizations are only allowed on phone orders so it would be great not to have to retype in all of the information like name address etc if it is already present in the abandoned cart.

      49 votes
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      • For Phone Orders, add a field to search for customer by Company Name

        For Phone Orders, add a field to search for customer by Company Name.

        This helps when the customer's purchaser has changed and you can't remember who the former purchaser was (and you've got your customer on the line and your wasting their time fumbling around in old orders).

        28 votes
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        • Saved Credit Card on Phone Orders

          Currently, if a customer has a saved credit card on their account, it cannot be used as a payment method on the phone order page. It would be very useful to have it available.

          20 votes
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          • Flag orders with notes

            Have a filter option for orders that customer have typed something in the comments/notes field. That way we can have someone physically review the comment in-case it pertains to something important about the order.

            14 votes
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            • Add address verification to phone order input page. When we take orders over the phone it is difficult to understand even when customers spe

              Add address verification to phone order input page. Customers are difficult to understand over the phone even when they spell out their address. When we repeat the address back to them they say it's correct but sometimes they are wrong and are not paying attention. We have no way of knowing a typo happens unless address verification tells us it is an invalid address. Having this feature will help eliminate invalid shipments, make customers happy, and save money.

              12 votes
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              • Have the RMA module authorize a refund through the payment gateway

                As noted in the RMA tutorial documentation:
                Important: Any refunds will need to be done manually through your payment gateway/merchant account. 3dcart's RMA process only documents the return for tracking purposes but does not tie into the payment gateway in any way.

                You should code in the OPTION to have the RMA module access the payment gateway and issue the refund. Like when you close the RMA, a popup message says "would you like to refund the customer's payment?" and it should probably allow you to enter the amount to be refunded so you can deduct any restocking fees, etc.

                9 votes
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                • checkout question

                  THE CHECKOUT QUESTION DROPDOWN/RADIO FEATURE IS FLAWED ....

                  The checkout questions are pre-determined which means they are pre-selected. This renders the questions useless since the customer doesn't really have to answer the question YET it will show as if they selected the first option.

                  PLEASE FIX. This issue has been brought up before and declined by other people.

                  Example of issue:

                  "How did you find our site?"

                  Options: Google, Referral, Etc.

                  Here is the problem. IF NO ONE EVER ANSWERS THE QUESTION IT WILL REGISTER AS IF EVERYONE FOUND THE SITE VIA "GOOGLE" WHICH MAY OR MAY NOT BE TRUE.

                  7 votes
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                  • error.asp. Show more error details on uncompleted orders

                    We see so many uncompleted orders with errors pages presented to the customers. Currently we only see error.asp. Without more details about the error, we are blind to the reason, cause or solution for these errors.
                    It would be very helpful to see these error details.

                    6 votes
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                    • Payable invoices to customers

                      We switched from shopify to 3dCart and so far it has been great. The only thing shopify allowed us to do that 3dCart does not have is a way to make up an invoice through the backend that has not been paid for and email it to a customer so they can click the link from the email and finish out their cart with their credit card information. Some people do not like sending their card information over the email or giving it over the phone. It also allows them to add something into their cart that they may not…

                      6 votes
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                      • allow me to see STORE names on my orders

                        I need to be able to see the name of the STORE who ordered from me, not just the name of the CUSTOMER. Customers (buyers at stores) change frequently so I need the STORE NAME TO SHOW.
                        This is a very frustrating thing for me.
                        95% of my orders are wholesale from stores, not from individuals.

                        6 votes
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                        • Improve Abandoned Cart Email and Coupon Codes

                          Improve the abandoned cart email system to generate more than one email. Also have it provide unique coupon codes to the potential customer.

                          This way we can send out an email say after 1 day offering a discount to complete the order. If the order is not complete, send out another email the next day with a different % off and unique coupon code.

                          5 votes
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                          • Add shipping insurance option to "Recalculate Shipping"

                            In an existing order if I go to "Actions->Recalculate shipping", I do not get the option to include insurance, even if the customer originally purchased insurance.

                            Can we get that added as an option?

                            I occasionally have a customer want to change their shipping method and this would make life much easier than manually having to determine it.

                            Thanks!

                            4 votes
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                            • Creating draft orders by phone and being able to send the Estimate to the customer with a link that allows them to checkout on their own?

                              There needs to be an app or feature that allows a merchant to create a draft order/estimate for a customer and to fill the cart with the items and then be able to send it to the customer via email. This must contain a button or way for the customer to select and execute the order with any payment method of their choice. It must allow for self checkout. It should not affect the sequence of actual orders as a new draft order number should be assigned until the order is execute. It is at that time that the draft…

                              4 votes
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                              • RMA, Set days by product in the advanced tab

                                Be able to set a RMA days for each product. I have items such as closeouts & eproducts that are not returnable and would like to set these at "0" days. While the majority of my products would have a 15-day return period. As it is now the return days are a global setting and it needs to be a product setting or a override on the global setting by product.

                                3 votes
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                                • 3 votes
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                                  • displaying orders

                                    I wish...

                                    On the order display page it would be really helpful if the orders could also display in a column not just the billing name but the shipping name. Since we dropship we have many resellers and group pricing. Billing will always be the same but shipping info is the real answer if I have to find a invoice when not provided with an invoice number (which happens 99% of the time).

                                    Hopefully one day I can see this in the admin area for orders.

                                    2 votes
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                                    • Custom Shipping on Phone Orders

                                      Within Phone Orders the shipping amount field for Custom Shipping under Shipping Methods is too small. I just typed in $214.48 and only 4.48 is visible. The field box should be able to display at least 10 characters. It's a simple CSS adjustment and there is plenty of space on the screen. Please, please, please take a look at this. I can't believe other's haven't noted this.

                                      2 votes
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                                      • add bundle items when adding items onto an order

                                        Currently if you add an item to an existing order, any bundle items selected will not be added to the order. You need to create a new order if you want to add an item with bundled options.

                                        Seems silly, but this is how it currently works- an upgrade is this department would be greatly appreciated;)

                                        2 votes
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                                        • Store credit & Rewards

                                          The new store credit feature is awesome BUT it isn't working properly with the rewards program. The customer will earn reward points for both orders; the returned order and the order that they used the store credit on. I do NOT want to manually have to remove reward points for each store credit we issue. Please and thank you!!!!

                                          2 votes
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