Feature Requests

Thank you for submitting a suggestion to our uservoice portal. Before you continue please consider the following:

We try to make our software as full featured as possible for a wide range of users in order to help 3dcart merchants succeed in their respective businesses.

However, please understand that while your idea may be perfect for your individual business model, it may not work for all stores and situations. We’ve set up this feature request and suggestion portal for ideas that may be of a benefit to all users globally on 3dcart. Hence the voting system that is enabled on the portal.

With that being stated, please also understand that submitting an idea to this portal does not guarantee that the suggestion can or will be implemented globally on the service for all users. As a service, 3dcart has many facets where functionality is dictated by peripheral services and influences such as API connections to Shipping Carriers, contractual agreements and integration parameters with various payment gateway providers, database limitations and other factors that can affect the likelihood of a suggestion being implemented.

If a suggestion is declined, we will make every effort in our control to offer counter suggestions or alternatives to try, including 3rd party-partner services (browse through our App Store) or work arounds using the existing software as is.

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  1. I would love a button/click to be put into an abandoned cart order to change it into a phone order.

    There are times when after abandoning a cart, someone calls and wants to complete the order over the phone. Certain customizations are only allowed on phone orders so it would be great not to have to retype in all of the information like name address etc if it is already present in the abandoned cart.

    80 votes
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  2. For Phone Orders, add a field to search for customer by Company Name

    For Phone Orders, add a field to search for customer by Company Name.

    This helps when the customer's purchaser has changed and you can't remember who the former purchaser was (and you've got your customer on the line and your wasting their time fumbling around in old orders).

    40 votes
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  3. Saved Credit Card on Phone Orders

    Currently, if a customer has a saved credit card on their account, it cannot be used as a payment method on the phone order page. It would be very useful to have it available.

    27 votes
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  4. Add address verification to phone order input page. When we take orders over the phone it is difficult to understand even when customers spe

    Add address verification to phone order input page. Customers are difficult to understand over the phone even when they spell out their address. When we repeat the address back to them they say it's correct but sometimes they are wrong and are not paying attention. We have no way of knowing a typo happens unless address verification tells us it is an invalid address. Having this feature will help eliminate invalid shipments, make customers happy, and save money.

    18 votes
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  5. Have the RMA module authorize a refund through the payment gateway

    As noted in the RMA tutorial documentation:
    Important: Any refunds will need to be done manually through your payment gateway/merchant account. 3dcart's RMA process only documents the return for tracking purposes but does not tie into the payment gateway in any way.

    You should code in the OPTION to have the RMA module access the payment gateway and issue the refund. Like when you close the RMA, a popup message says "would you like to refund the customer's payment?" and it should probably allow you to enter the amount to be refunded so you can deduct any restocking fees, etc.

    12 votes
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  6. allow me to see STORE names on my orders

    I need to be able to see the name of the STORE who ordered from me, not just the name of the CUSTOMER. Customers (buyers at stores) change frequently so I need the STORE NAME TO SHOW.
    This is a very frustrating thing for me.
    95% of my orders are wholesale from stores, not from individuals.

    10 votes
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  7. Improve Abandoned Cart Email and Coupon Codes

    Improve the abandoned cart email system to generate more than one email. Also have it provide unique coupon codes to the potential customer.

    This way we can send out an email say after 1 day offering a discount to complete the order. If the order is not complete, send out another email the next day with a different % off and unique coupon code.

    10 votes
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  8. error.asp. Show more error details on uncompleted orders

    We see so many uncompleted orders with errors pages presented to the customers. Currently we only see error.asp. Without more details about the error, we are blind to the reason, cause or solution for these errors.

    It would be very helpful to see these error details.

    9 votes
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  9. checkout question

    THE CHECKOUT QUESTION DROPDOWN/RADIO FEATURE IS FLAWED ....

    The checkout questions are pre-determined which means they are pre-selected. This renders the questions useless since the customer doesn't really have to answer the question YET it will show as if they selected the first option.

    PLEASE FIX. This issue has been brought up before and declined by other people.

    Example of issue:

    "How did you find our site?"

    Options: Google, Referral, Etc.

    Here is the problem. IF NO ONE EVER ANSWERS THE QUESTION IT WILL REGISTER AS IF EVERYONE FOUND THE SITE VIA "GOOGLE" WHICH MAY OR MAY NOT BE TRUE.

    9 votes
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  10. Flag Orders With Notes

    Flag orders where customers have typed in notes in the comment section. Flag the order in the "manage orders" area.

    6 votes
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  11. 5 votes
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  12. Order status tabs

    Order status tabs do not update/sync for minutes to hours some times. I actually sent in a ticket and was told that this is normal. How can it be normal? If you are using the 3dcart interface to process orders - having the status of orders not up date means you do not have accurate information inside the dash board. This is an inconvenience for one person doing orders, but it is confusing if others are as well. This needs to be fixed so status updates immediately.

    4 votes
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  13. Add new item(s) to order

    Very often, after a customer has placed an order, they would call in and request for additional items on the order they just place. This would help them save on shipping. Currently, we are able to change the number of items on the order but not able to add new items. It would be great if we can add this new feature.

    4 votes
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  14. Phone Order Customer Search fails with company names while Customer page search works with these?

    Please index all customer fields for search. Bringing up customers is proving problematic for phone orders.

    4 votes
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  15. phone order paid via email invoice

    I'd love it if there was a way to create a phone order for a customer (usually with custom specific items that are not the same or have a variation from what is offered in the store). And once the order is created with the correct price, shipping, etc, I can email the order to the customer for them to complete online payment through my store. This would be an added security to the customer because most of them do not wish to give credit card information over the phone for me to enter to process.

    3 votes
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  16. RMA Customer/Store Communication

    Normally we use the CRM module to communicate with our customers, but the RMA use is good to keep records (pictures, document) as we have the option of upload.

    Why don't upgrade the module adding a communication system or linking the related CRMs to the RMA case, so we can track the customer's comments and answers?

    3 votes
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  17. Text Order Notifications for Customers

    Opt in for customers to receive texts regarding order status, which also helps with CRM

    3 votes
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  18. Text Message Customers

    Allow customers to signup to receive text messages about their order! Such as confirming an order was placed and shipping notification. This should have been done years ago. Another app shopify has....

    3 votes
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  19. Default FULFILL shipping date and notify customer

    Compared to shipping orders on A, 3dCart requres a LOT of clicks to confirm orders. On. Every. Order. The FULFILL button should default to today's date with the ability to over ride with a future date. This is how A creates optimum usability. Also the NOTIFY CUSTOMER click box should defaul to selected with the ability to over ride it. These simple mods that would bring 3dCart more into alignment with the world-wide standard of easy and fast order processing as defined by A.

    3 votes
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  20. Hidden items should be visible in Phone orders

    Allow Hidden items to be added to the cart - Like they used to be! Prior to update 8.0.3, items that were hidden on the front end of the site, could still be added to the cart in phone orders. This was important for us, as we had labor or items that were only available to local customers. After the update, you cannot search for those items at all. Now these items either have to be available on the front end of the website, or cannot be used at all in phone orders. Put it back the way it used…

    3 votes
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