Reply to Product Reviews
We'd like to be able to reply to our product reviews. With an option to reply so that anyone can see it or the option to reply in a private message. Sometimes we just want to say thanks. Other times we want to address issues a customer might have voiced in the review.
John Woodson commented
Could really use this feature. I have so many issues that are easily resolved. It would be great to have these exchanges publicly.
Joel L commented
so important in 2018 soon to be 2019.. people look at how problems were resolved to see if they want to shop at the merchant. No brainer here.