Redeem Points During Checkout for a Dollar Amount Off
The ability to redeem points during checkout for a dollar amount off. ie: 50 points = $1 off, 500 Points = $10 off, etc.
The current system for redeeming points for gift certificates is too bulky and confusing for customers.
This is a common feature among other shopping cart providers, and something that 3dcart is really lacking...
Yes, when will 3dcart implement a usuable CASH REWARDS type program? Points should equal = cash in the form of store credit.
Julie Andrus commented
The current Rewards program is ridiculously complicated. Login in, redeem points by purchasing a gift certificate, make sure to click the "Redeem" button and not "Add to Cart" button, go through checkout process, wait for email with a code, go back to website, add products, use gift certificate code, checkout and then call website owner to ask why their gift certificate wasn't applied to their order total because it doesn't show as deducted from the total. Another scenario is when a customer logins in to redeem their points and buys a gift certificate and then adds products to their cart. When they check out, they are confused as to why their gift certificate wasn't applied to the order and so they call. I tell them they have to do it in two separate orders because they have to wait for the email with a discount code. It's a horrible setup.
Doug Munro commented
I have lost count of the times that customers have contacted us asking how they apply their reward points to an order they have placed. This is especially the case where a regular customer does not have a substantial amount of points built up and would simply like to apply them against a sale. The current system certainly allows for a lot of "breakage" from the vendors point of view but is not the most effective as an incentive for customers
Brooke P commented
I just looked into the 3Dcart reward system and was appalled that you cannot issue store credits for Rewards. Every place I shop with issues the Rewards as store credits. I did not know it could work any other way. Current reward system is useless. Even our POS system tracks Rewards in a monetary credit for the customer to use on future purchases. Very dissappointed, submitted a ticket about it and was told to post here. Looks like this will never get fixed since it was posted over 3 years ago already.
"This is a pretty common feature at just about any other shopping site" -- Agree 2
"This is a pretty common feature at just about any other shopping site" -- Agree
This is a pretty common feature at just about any other shopping site. It would be nice to stop having to tell customers that they first must "spend" their points to "buy" gift certificates and then "spend" their gift certificates to "buy" products. You can understand their frustration? How about ours as merchants?
That would be an amazing feature. I asked 3dcart about it before. Basically it was a "we might be able to do it for a price." As it is now, our customers would only be able to use their points on gifts certs and then use the code to apply to the total. It would be SO much better if the customer could just use the points in one step rather than multiple steps. This is something we REALLY want!
That would need a complicated algorithm to figure out the difference between points to dollars, especially when discounts are used (or even when custom points are used) but I think it can be done and would be a NICE feature!
We'd like to offer our customers the option of using their accrued reward points at checkout to pay for all, or part of their order.
We'd like to have a box or section on the checkout page that shows the customers total available points, the number of points required to cover the entire order, and a box that would allow the customer to enter the number of points they would like to apply. Which in turn would update the total allowing the customer to pay any remaining balance through normal checkout.