I would love a button/click to be put into an abandoned cart order to change it into a phone order.
There are times when after abandoning a cart, someone calls and wants to complete the order over the phone. Certain customizations are only allowed on phone orders so it would be great not to have to retype in all of the information like name address etc if it is already present in the abandoned cart.
The system now contains a “Complete” button at the top right of not completed orders.
Clicking this button will open it up as a phone order for further processing.
S Hollister commented
SMH.. this is acomplished when you click "Complete" Button at the top. You can also create a phone order for a customer..apply all the discounts and special modifications..NOT complete the order..find it in the not complete tab, right click on the "Open Order" button, copy the URL, and send that in an email to a customer or email it to them from 3dcart and it will save all the modification you made but allow the customer to check out on the "front end". .... #3dcarHacks
Jim Cartmill commented
Yes.... please. So much more convenient than logging in as the customer.... It reduces steps when the phones are busy.
Joe Arbogast commented
You can click the Complete button on an abandoned order to perform that funcdtion.
Eric Acosta commented
I second that emotion. Converting an abandoned order to a phone order should be a no-brainer. It should also be possible to convert an existing (unfulfilled) order into a phone order. It is not unusual for a customer to call and want to add to or change an existing order.
Rob Schlein commented
Why can't you just login as the customer and complete the order? That's what I do.
Cher Nicastro commented
We have this with Volusion, would be great to see with 3dcart.