I would love a button/click to be put into an abandoned cart order to change it into a phone order.
There are times when after abandoning a cart, someone calls and wants to complete the order over the phone. Certain customizations are only allowed on phone orders so it would be great not to have to retype in all of the information like name address etc if it is already present in the abandoned cart.
Joe Arbogast commented
You can click the Complete button on an abandoned order to perform that funcdtion.
Eric Acosta commented
I second that emotion. Converting an abandoned order to a phone order should be a no-brainer. It should also be possible to convert an existing (unfulfilled) order into a phone order. It is not unusual for a customer to call and want to add to or change an existing order.
@Rob Schlein, what do you mean? How do you login as the customer?
Rob Schlein commented
Why can't you just login as the customer and complete the order? That's what I do.
Cher Nicastro commented
We have this with Volusion, would be great to see with 3dcart.