Feature Requests

Thank you for submitting a suggestion to our uservoice portal. Before you continue please consider the following:

We try to make our software as full featured as possible for a wide range of users in order to help 3dcart merchants succeed in their respective businesses.

However, please understand that while your idea may be perfect for your individual business model, it may not work for all stores and situations. We’ve set up this feature request and suggestion portal for ideas that may be of a benefit to all users globally on 3dcart. Hence the voting system that is enabled on the portal.

With that being stated, please also understand that submitting an idea to this portal does not guarantee that the suggestion can or will be implemented globally on the service for all users. As a service, 3dcart has many facets where functionality is dictated by peripheral services and influences such as API connections to Shipping Carriers, contractual agreements and integration parameters with various payment gateway providers, database limitations and other factors that can affect the likelihood of a suggestion being implemented.

If a suggestion is declined, we will make every effort in our control to offer counter suggestions or alternatives to try, including 3rd party-partner services (browse through our App Store) or work arounds using the existing software as is.

How can we improve 3dcart?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Sort CRM's by "Last Action Date" not just "Opened Date" to better organize the CRM list.

    The Ticket / CRM list should be sorted by the date of last action (reply) not by when the ticket was opened. It makes it more disorganized and you can have old tickets with new replies not on the first page.

    24 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
    • Answer CMR Request requires via e-mail strait from notification mail.

      In the CRM email I am sent that lets me know the customers question, it would be great if it included the customer's email. This would save me several steps in responding to the queries from potential customers.

      Thanks for considering this.

      17 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)

        We’ll send you updates on this idea

        7 comments  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
      • Allow Existing CRM Requests to be Linked to a New or Existing Customer Record.

        Because our store is setup to allow requests as a guest, we often get new customers asking questions via the CRM, only then to have it turn into a New Customer transaction. At other times, they are simply not logged in when posting the question, and then the CRM ticket gets orphaned in the process.
        There should be a way to manually link the CRM ticket to a customer account after the CRM request is posted into the system - and at any time after the fact. Once a Customer Record is created or discovered, the SysAdmin could go back…

        14 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)

          We’ll send you updates on this idea

          1 comment  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
        • CRM Multiple Department E-mails

          3D Cart provides multiple departments for the CRM but you can not direct them to the departments. They still go to one e-mail account and that person has to forward the info to the correct department. 3D Cart should allow to designate an e-mail address for each department. This would save time for the webmaster to do other things.

          8 votes
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)

            We’ll send you updates on this idea

            2 comments  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
          • I would love to be able to link a CRM to an existing order. Also want to be able to open/add notes to CRM without it contacting the customer

            I wish there was a way to link an order to an existing CRM. I also wish there was a way to open a CRM for a customer or add notes to a CRM without the customer getting emailed each time.

            8 votes
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)

              We’ll send you updates on this idea

              2 comments  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
            • Manage Customers Stored Credit Cards

              Allow us to manage the customers stored credit cards in the admin under the customers account. Such as edit or delete cards on file or add new credit cards.

              5 votes
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)

                We’ll send you updates on this idea

                0 comments  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
              • Merge Customers

                Need an option to merge customers. During the merge we would need the ability to select the "master" email, address and any other information.

                As I mentioned before, I would provide an example on how our business software handles merges. Very clean and easy.

                ****This suggestion was deleted for some reason with 28 votes****

                2 votes
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  0 comments  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
                • CRM - Show If Customer Opens

                  Show if a customer opens up a crm ticket from a staff reply. There several occasions where a customer claims they did not receive the CRM reply email. This will help us monitor CRM tickets and follow up if the customer has not opened the ticket.

                  1 vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    0 comments  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
                  • CRM Modal

                    Create a module that allows us to copy code and put it wherever we want. This will open a CRM modal for customers to contact us. Similar to the 3dCart feedback.

                    1 vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      0 comments  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
                    • Add Email Blacklist For CRM

                      Give us the ability to block CRM submission is we blacklist an email. Tired of constantly receiving people offering SEO work.

                      1 vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        0 comments  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
                      • Display Authorize.net CIM ID

                        Display the authorize.net CIM ID's in the customers account and allow is to delete the ID. Reason: Many of our customers get special payment terms. A lot the customers were paying with credit card before they get the special payment terms. When we switch them over the new payment terms, all their saved credit cards still show in the checkout. Deleting the CIM would take care of this. Right now we need to delete every one manually from their account. Some customers use virtual credit cards, so there are a ton on file.

                        1 vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          0 comments  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
                        • Customer CC field needed to contact multiple people within an organization instead of just one.

                          We sell to online end-user customers and also process dealer orders. The single email allowed in the customer record works fine for individuals but not for organizations where email notifications need to go to multiple contacts in separate departments such as Procurement, Accounts Payable & Logistics. We need a CC field to copy multiple contacts within an organization in addition to the email used to identify the account.

                          1 vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            0 comments  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
                          • Don't see your idea?

                          Feedback and Knowledge Base