Feature Requests

Thank you for submitting a suggestion to our uservoice portal. Before you continue please consider the following:

We try to make our software as full featured as possible for a wide range of users in order to help 3dcart merchants succeed in their respective businesses.

However, please understand that while your idea may be perfect for your individual business model, it may not work for all stores and situations. We’ve set up this feature request and suggestion portal for ideas that may be of a benefit to all users globally on 3dcart. Hence the voting system that is enabled on the portal.

With that being stated, please also understand that submitting an idea to this portal does not guarantee that the suggestion can or will be implemented globally on the service for all users. As a service, 3dcart has many facets where functionality is dictated by peripheral services and influences such as API connections to Shipping Carriers, contractual agreements and integration parameters with various payment gateway providers, database limitations and other factors that can affect the likelihood of a suggestion being implemented.

If a suggestion is declined, we will make every effort in our control to offer counter suggestions or alternatives to try, including 3rd party-partner services (browse through our App Store) or work arounds using the existing software as is.

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  1. Sort CRM's by "Last Action Date" not just "Opened Date" to better organize the CRM list.

    The Ticket / CRM list should be sorted by the date of last action (reply) not by when the ticket was opened. It makes it more disorganized and you can have old tickets with new replies not on the first page.

    28 votes
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    Open for Voting  ·  0 comments  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  2. Answer CRM Request requires via e-mail strait from notification mail.

    In the CRM email I am sent that lets me know the customers question, it would be great if it included the customer's email. This would save me several steps in responding to the queries from potential customers.

    Thanks for considering this.

    22 votes
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    Open for Voting  ·  7 comments  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow Existing CRM Requests to be Linked to a New or Existing Customer Record.

    Because our store is setup to allow requests as a guest, we often get new customers asking questions via the CRM, only then to have it turn into a New Customer transaction. At other times, they are simply not logged in when posting the question, and then the CRM ticket gets orphaned in the process.

    There should be a way to manually link the CRM ticket to a customer account after the CRM request is posted into the system - and at any time after the fact. Once a Customer Record is created or discovered, the SysAdmin could go back…

    15 votes
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    Open for Voting  ·  1 comment  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  4. Manage Customers Stored Credit Cards

    Allow us to manage the customers stored credit cards in the admin under the customers account. Such as edit or delete cards on file or add new credit cards.

    12 votes
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    Open for Voting  ·  1 comment  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  5. I would love to be able to link a CRM to an existing order. Also want to be able to open/add notes to CRM without it contacting the customer

    I wish there was a way to link an order to an existing CRM. I also wish there was a way to open a CRM for a customer or add notes to a CRM without the customer getting emailed each time.

    12 votes
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    Open for Voting  ·  2 comments  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  6. CRM Multiple Department E-mails

    3D Cart provides multiple departments for the CRM but you can not direct them to the departments. They still go to one e-mail account and that person has to forward the info to the correct department. 3D Cart should allow to designate an e-mail address for each department. This would save time for the webmaster to do other things.

    10 votes
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    Open for Voting  ·  2 comments  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  7. Merge Customers

    Need an option to merge customers. During the merge we would need the ability to select the "master" email, address and any other information.

    As I mentioned before, I would provide an example on how our business software handles merges. Very clean and easy.

    This suggestion was deleted for some reason with 28 votes

    8 votes
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    Open for Voting  ·  1 comment  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  8. When responding to a CRM

    When responding to a crm it is natural for me to hit Save out of habit. This is lost if the submit option is there, which is often hidden at the bottom of the screen with your chat room logo hiding it. Would be nice if if responded to the CRM that it was not lost after typing. or that the save sent this along as in an initial CRM

    7 votes
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    Open for Voting  ·  0 comments  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow Phone # Logins

    Allow customers to create account with email OR phone number.

    7 votes
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    Open for Voting  ·  0 comments  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  10. Repeat Customer

    Repeat Customer - Currently you have to click the customer's name to see their order history but it would be nice when an order comes in if there was a simple visual way to see if this a repeat customer. Perhaps something like a Star or text letting you know this customer has purchased from you before.

    4 votes
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    1 comment  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  11. Unicode Character set support.

    Unicode Character set support. Right now all non-roman characters apparent reset to ?s. Biggest problem is the USER doesnt see this unless they go back and look at their info. When entering the info on screen it shows up just fine. I can add Chinese characters to a comment and it looks good. Until I update and then its garbage.

    Your customer base is sell international more and more. I HIGHLY recommend you upgrade to unicode support. I mean I'm amazed you didn't have it from day one. You practically have to make an effort to NOT use unicode when…

    2 votes
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    0 comments  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  12. CRM - All new message replies the SAVE = SEND or SAVE SOMEWHERE

    This website pounds into your head "SAVE", "SAVE", "SAVE" ....

    Until you're in the CRM creating a reply and the save button might as well be a DELETE button.

    Either make the SAVE button a Real SAVE as in Save and send later, or Save and Send now option.

    2 votes
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    0 comments  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  13. Clickable Links in CRM Responses

    Would like to be able to provide clickable links within a CRM response so that customer doesn't have to copy and paste into a browser.

    2 votes
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    0 comments  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  14. Create customer account from and existing order

    From an existing order where it displays the customer information, add a create account button. I have many people who have placed phone orders or checked out as guests and they call back to place new orders, but I have to fill in all information again, when all the info is right there in their last order. Makes us sound like we are using antique software.

    1 vote
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    0 comments  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  15. CRM Use Names instead of STAFF

    When reviewing which CRM's are for which salesperson etc. Include The responsible person instead of the word STAFF

    1 vote
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    0 comments  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  16. Make custom email data available on the invoice as well

    We have a custom value added to our Order Confirmation emails. It is a product key that we issue to our customers so they can log in to our server and generate licensing files.

    That value is not displayed on the invoice that a customer can print from within 3dcart, though it is basically what they are paying for. How difficult would it be to make it visible to the customer?

    1 vote
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    Open for Voting  ·  0 comments  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
  17. Improve CRM file/picture view

    When you send the customer a file (usually an image) the CRM only shows the file name and you can click on it. Then they software downloads the file. The software should show you the picture or click on it and pop it in a window I can see on the browser. When you have multiple people doing support, it is cumbersome to have to download a file just to see it.

    1 vote
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    Open for Voting  ·  0 comments  ·  CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
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