Scott Ingham

My feedback

  1. 6 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Scott Ingham supported this idea  · 
  2. 58 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Scott Ingham supported this idea  · 
  3. 45 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Scott Ingham supported this idea  · 
  4. 64 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Scott Ingham supported this idea  · 
  5. 19 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Scott Ingham supported this idea  · 
  6. 58 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Scott Ingham supported this idea  · 
  7. 6 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Scott Ingham supported this idea  · 
  8. 15 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Open for Voting  ·  1 comment  ·  Feature Requests » CRM & Customer Records  ·  Flag idea as inappropriate…  ·  Admin →
    Scott Ingham supported this idea  · 
    An error occurred while saving the comment
    Scott Ingham commented  · 

    Customers use our contact us form on our site. The same customers also have customer accounts on the site. When they fill out the form on our site, it does not link to the customers existing account even though it creates a new ticket in the system.

    The customer is using their unique email address, so why would this crm ticket not be linked to their existing customer account?

    Trying to educate the customer that the only way for them to track tickets is to log in to their account first and then create a ticket from within their account, is difficult......and unnecessary.

    Tickets created on the site, regardless of whether or not the customer is logged into their account, should still be reflected in the customers account.

Feedback and Knowledge Base